Revocation & Refund
Revocation & Refunds
What is the cancellation policy?
Unfortunately Dreamland Cartoons does not offer a refund for orders placed, as it is a personal & individually designed product. However, we offer product revisions if a customer is not satisfied with the drawing. We also have a money back guarantee. We refer to our cancellation regulations in the terms & conditions.
What is the 100% Money Back Guarantee?
It is quite normal to change your mind. Every customer can therefore cancel his/her order until the artist has started drawing. Up to this point, we will refund the entire amount of the order.
What is the 100% Satisfaction Guarantee?
We offer a free revision of the cartoon if the customer is not completely satisfied with the result. However, there will be additional costs if the change requests concern something that was neither clearly visible on the photos nor noted in the order notes when ordering.
How do I initiate a revision?
Please fill out the revision form. We will take care of your request as soon as possible.
What if my portrait arrives damaged or there is an error?
We hope this never happens! If you still receive damaged products, please contact us immediately at firstname.lastname@example.org so that we can help you personally and solve your problem as soon as possible.