Revocation & Refund
Revocation & Refunds
What is the cancellation policy?
Unfortunately Dreamland Cartoons does not offer a refund for orders placed, as it is a personal & individually designed product. However, we offer product revisions if a customer is not satisfied with the drawing. We also have a money back guarantee.
What is the money back guarantee?
It is quite normal to change your mind. Every customer can therefore cancel his/her order until the artist has started drawing. Up to this point, we will refund the entire amount of the order.
How do I initiate a revision?
Please fill out the revision form. We will take care of your request as soon as possible.
What if my portrait arrives damaged or there is an error?
We hope this never happens! If you still receive damaged files or have problems downloading them, please contact us immediately at email@example.com so that we can help you personally and solve your problem as soon as possible.